Abstract
Most companies now recognize that to be competitive in the market place they must ensure that the overwhelming majority of the items produced meet required specifications. As a consequence of this, there has been increased emphasis on systems for monotoring and maintaining quality.This research conducted at Swan(M) Sdn Bhd.is designed to review and identify the problems faced by the existing Ballpen Manual Quality Control System(BMQCS)and to design a new Computerize Ballpen Quality Control System(CBQCS).The respondent of this research is the Quality Control Engineer of the company.In order to collect the data,several interviews with the respondent and observations were made.A six-page questionnaire was also given to the respondent in order to design CBQCS.Among the problems identified are improper data storage and record,and a system,which is not user-friendly and efficient. Using the waterfall paradigma, new system CBQCS,based on the Statistical Process Control (SPC) which is more user-friendly and more added value is developed for the company. Several softwares like Microsoft Visual Basic 6.0,Macromedia Flash 5.0,Adobe Photoshop. 55,Seagate Crystal Reports and Microsoft Access 2000 were utilized in developing the CBQCS.
Website : http://ir.fsksm.utm.my/1262/
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