Abstract
The present thesis is initiated to provide a better solution onto the practice of
electronic commerce in the country, particularly in small and medium enterprises. The
current involvement of small and medium enterprises in information technology is
carefully studied for the effectiveness and suitability of the systems they are using.
There is a strong need for these organizations to become globally competitive in today,s
dynamic and turbulent business environment. The survival guide to competitiveness is to
be closer to the customer and deliver value added product and services in the shortest
possible time. Enterprise Resource Planning (ERP) is a strategic tool which helps these
companies to gain competitive edge by integrating all business processes and optimizing
the resources available. This paper throws light on what makes up an ERP system and
what it has to offer to the industries. The paper includes the proposed solution to
problems faced by businesses, which led to the development of a small part of such a
huge system.
Website : http://ir.fsksm.utm.my/3231/
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